Effective date: December 09, 2011
What Information is Collected
Voluntarily submitted information
When you submit a form requesting our research papers, studies, newsletters, other resources and/or requesting some information or correspondence, we sometimes ask you for your name, company name, email address, postal address, phone and/or other information. Voluntarily submitted information may be subject to additional terms and restrictions agreed upon at the time the information was submitted. Real Recovery collects and stores all voluntarily submitted information.
Information from our web server logs
When you visit most any internet website, you automatically disclose certain limited information about yourself, such as your internet protocol (IP) address, the time of your visit and the referring location (e.g., the website or page that offered a link to a Real Recovery page). Information that can potentially be collected when you visit our website includes, but is not limited to: IP address, referring location and operating system information and various browser details. Real Recovery collects and stores all information automatically generated as you navigate our website.
How and When Information is Used
Personal information is data that can be used to uniquely identify or contact a single, specific person.
Real Recovery does not knowingly make your personal information available to any third parties without your permission. When you provide personal information to us, we may use that information in one or more of the following ways:
- For the purpose for which it was provided (e.g., to provide services to you, contact you regarding services, to respond to your problems and comments);
- For system administration and other internal purposes, such as to improve our website and content or for internal data analysis and research;
- To keep you updated on Real Recovery’s latest developments or to contact you for other informational, marketing or promotional purposes;
- When we believe in good faith that release is appropriate to comply with law, to enforce our terms and conditions or to protect the rights, property or safety of users of this website or the public.
While your personal information helps us keep in contact with you and stay in touch with our users, we respect your decision not to be contacted by us in the future. You may opt out at any time. If you wish to opt out of future communications, please let us know by emailing us at [email protected] (please include “Do Not Contact” in the subject line) or by writing to:
145 Powers Rd
Asheville, NC 28804
How We Use Your Non-Personal Information
Non-personal data is data that does not permit direct association with any single, specific individual. Non-personal data includes, but is not limited to, language, location, occupation, zip code and area code. We may collect, use, transfer, and disclose nonpersonal information for any purpose, including providing aggregate non-personal information to third parties. Some examples of use include, but are not limited to, analyzing our website traffic and understanding which parts of our website or services are of most interest.
In the event that we combine non-personal information with personal information, the combined information is treated as personal information for as long as it remains combined.
How We Use “Cookies” and Other Technologies
We may use “cookies” (small data files that assign you a unique identifier) and other technologies, such as pixel tags and web beacons, to help us better understand user behavior, tell us which parts of our website people have visited and to measure the effectiveness of advertisements and web searches. This information is non-personal information; however, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. You may use your browser’s preferences to disable cookies, but understand that by doing so, you may cause certain aspects of the website to operate incorrectly or otherwise limit the functionality of the website.
How We Protect Your Information
We utilize appropriate security measures to safeguard your personal information against loss, theft, misuse and alteration. We make reasonable efforts to protect the security of your personally-identifiable information and periodically review and enhance these methods as necessary. However, we make no guarantee that unauthorized, inadvertent disclosures will never occur. All submissions of information by you on our website are made at your own risk.
How Can I Correct Inaccuracies In My Information?
You may request to correct inaccuracies in your contact information. To submit corrections to your contact information please email us at [email protected]. Please include “Contact Information Correction” in the subject line of your email message. You may also submit your corrections in writing to:
145 Powers Rd
Asheville, NC 28804
What If I Have Questions?